Frequently Asked Questions
Clear answers to help you make confident decisions
Quick guidance on our process, services and what to expect working with us.
SEO
What does your SEO service include?
Our SEO service covers technical site audits, keyword research, on page optimisation, content planning, link acquisition, performance tracking and strategy development aligned to your business goals.
How long does SEO take to show results?
Most websites begin to show improvements in visibility and engagement within three to six months, but full impact depends on competition, site history and industry.
Do you offer local, national and international SEO?
Yes. We support businesses targeting local search, UK wide visibility and international markets including multi language and region specific SEO strategies.
Can you help with Google algorithm recovery?
Yes. We carry out diagnostic audits to identify the reasons for performance loss and create a recovery plan based on current guidelines and best practice.
Do you provide content creation as part of SEO?
Yes. We can support with keyword led content creation, content optimisation, topic clustering and internal linking to improve topical relevance and authority.
Do you do link building and digital PR?
Yes. We focus on acquiring relevant, high quality links through digital PR and outreach to strengthen authority, not bulk link schemes.
Web Design
Do you design and build websites?
Yes. We build websites that are user friendly, search ready and tailored to your business needs, using WordPress, Shopify and other flexible platforms.
Do you redesign existing websites or only build new ones?
We do both. We can improve your current website or design and build a new site if better suited to your goals.
Will my new website be optimised for SEO?
Yes. We build with SEO foundations in place, including clean code, mobile optimisation, correct structure and metadata setup.
Can I update my own website after it goes live?
Yes. We use user friendly content management systems and provide guidance or training if needed.
How long does a website project take?
A typical small or medium website takes around six to ten weeks. Larger or more complex projects may take longer, and timelines are confirmed after discovery.
Will the website work on mobile devices?
We adopt a strict mobile first approach for all of our website builds. We ensure all websites are optimised got mobile, tablet and desktop to meet modern usability and search expectations.
Do you offer ongoing website support and maintenance?
Yes. We offer optional support packages to keep your website secure, updated and performing well.
Process
What happens when we start working together?
We begin with discovery and research, followed by auditing, strategy planning, implementation, and ongoing optimisation for long term growth.
Will I receive regular updates on progress?
Yes. We provide regular progress updates, meetings, and monthly performance reports depending on the project type.
What input do you need from me during the project?
We may need access to platforms, insights into your goals, and feedback on creative or strategic recommendations.
Can the strategy change during the project?
Yes. Strategy is refined based on data, performance and any shifting business priorities.
Strategy
How do you build a strategy for SEO or web design?
We start with research, competitor analysis, technical reviews and commercial goals to shape a strategy that supports business growth.
How do you measure SEO success?
We track progress through visibility, traffic, engagement, conversions and return on investment using trusted performance tools.
Do you work on content strategy and planning?
Yes. We develop content strategies built around keyword intent, topical relevance and internal linking to support broader SEO goals.
How do you stay up to date with search changes?
We continuously monitor industry updates, algorithm changes and best practice, applying that knowledge to protect long term growth.
Technical Support
Do you offer technical audits before optimisation begins?
Yes. We carry out full technical health checks covering speed, crawlability, indexing, structured data, mobile performance and more.
Can you help with site speed and performance issues?
Yes. We analyse and optimise loading times, image formats, code and server settings to meet performance standards.
Do you manage redirects and URL structure during a redesign?
Yes. We ensure all redirects are mapped correctly to protect visibility and maintain user experience during transitions.
Can you implement structured data and schema?
Yes. We apply schema markup to enhance how your content appears in search and help search engines understand it better.
Do you help with hosting, migration or platform changes?
Yes. We support site migrations, hosting decisions and platform scalability to maintain stability and SEO integrity.
Agency
Where is your agency based?
Our head office is located in Hayle, Cornwall, with additional teams based in London, Bedford and Brazil. We work with clients throughout the UK and internationally.
Who will I be working with?
You will have a dedicated account lead supported by specialists in SEO, content, design, development and analytics.
How do you communicate with clients?
We offer communication by email, video calls and scheduled meetings depending on your preferences.
How do you handle confidentiality and security?
We follow strict security protocols and handle all client data with full confidentiality and care.